Returns
Easy Merchandise Return / Exchange
Halloween Return / Exchange Policy from September 1 to November 10 - You may return all unworn / unused merchandise with all tags attached within 7 days of receiving items - with a copy of your invoice - for a full merchandise refund or exchange.
Need your Exchanged items as soon as possible? The fastest way is to reorder what you want online and return your unused / unworn items for a refund.
Exchanges and Returns take about 15 days to process and the items you want may sell out. Instead of exchanging an item we recommend you buy the correct item you want now, before it sells out and returning your unused / unworn items for a refund.
Stockings and panties are not refundable if opened or worn.
Shipping charges are not refundable.
Return / Exchange shipping cost is customer's responsibility.
Sale items - No refunds or exchanges on sale items. Sale items are non-returnable, non-refundable and non-exchangeable.
Christmas Return / Exchange Policy from November 11 to December 15 - You may return all unworn / unused merchandise with all tags attached by January 15 - with a copy of your invoice - for a full merchandise refund or exchange.
Return / Exchange Policy from December 16 to August 31 - You may return all unworn / unused merchandise with all tags attached within 30 days of your invoice date - with a copy of your invoice - for a full merchandise refund or exchange.
Return / Exchange Instructions
Step 1
Need your Exchanged items as soon as possible? The fastest way is to reorder what you want online and return your unworn / unused items for a refund.
Carefully package the unworn / unused items to be returned and enclose instructions (including a copy of your packing slip or invoice) indicating if you want a refund or an exchange.
If you want to exchange, be sure to indicate which item(s) you would like.
If there is a difference in price between the items you are exchanging, your credit card will be either credited or charged for the difference. There is a 15% Restocking fee charged with a $7.00 Minimum. This allows for us to inspect and process.
Exchanges and Returns take about 15 days to process. Allow an additional 5 days to receive your exchange and for return credits to show up on your credit card statement.
Step 2
Ship your package to The Return Address that is on the Package:
We recommend purchasing insurance since we cannot be responsible for lost or damaged returns.
Step 3
We'll either exchange, issue a credit to your credit card or send you a refund check, depending on how you originally paid for your purchase within 15 days of receiving unworn / unused merchandise.
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